Question 1

Which docks and parks do you work?

Accepted Answer

Swanson, Webb and Appleton Docks at the Port of Melbourne, plus the empty container parks and metro depots.

Question 2

Do you handle import and export containers?

Accepted Answer

Yes. Twenty-foot and forty-foot, general purpose and high cube, loaded or empty, on skels. Imports from the wharf to your door, and exports from your door to the wharf.

Question 3

Do you return empties?

Accepted Answer

Yes. Tell us when your import is unpacked and we'll take the empty back to the park the shipping line nominates. For an export, we collect the empty from the park for you to pack.

Question 4

What areas do you cover?

Accepted Answer

Melbourne metro and the industrial corridors daily: Dandenong South, Truganina, Laverton North, Derrimut, Altona North, Somerton and Epping, plus regional Victoria on schedule.

Question 5

What do you need to give me a price?

Accepted Answer

The box size, whether it's an import or an export, where it's coming from and going to, its gross weight and when it needs to move. If there's anything unusual about your site, like a tight driveway or restricted hours, tell us up front and the quote will hold.

Question 6

How fast do you come back with a quote?

Accepted Answer

Most quotes are answered within a couple of business hours. If it's urgent, ring rather than email.

Question 7

Are you insured and compliant?

Accepted Answer

Yes. We're insured for the freight we carry, and we'll email current certificates of currency before you book. Driving hours and load restraint are managed to NHVR rules, so the paperwork stands up.

Question 8

What are your business details?

Accepted Answer

One Sea is the trading name of Vic Ports Pty Ltd, ACN 702 927 302, based in Melbourne, Victoria.